FAQ’s
Frequently asked questions....
How long does it take to process my order?
All of our products are handmade and produced by me. We try and get your order made and dispatched within 5 working days, please see front page for updates dispatch times.
How long does delivery take?
We try to despatch all orders within 5 working days (Monday-Friday). Delivery time depends on which postage option is selected at checkout.
UK
Standard delivery (2nd Class): 2-3 working days
1st Class: 1-2 working days (select at check-out)
Please note we don’t dispatch on Saturday or Sunday.
Europe
International Delivery: 3-5 working days (select at check-out)
Rest of World
International Delivery: 5-10 working days (select at check-out)
I need my item for a specific date or super quickly?
Please feel free to get in touch and we will see what we can do to help! Our email address is infolilybakes@gmail.com
Do you do custom orders or personalised products?
Yes, i love making custom products and would be more than happy to help. Please get in touch with me by sending an email to infolilybakesuk@gmail.com to discuss your requirements. Please note that there is a custom order design fee depending on what the product is.
I do not live in the UK. Can I still place an order?
Yes, we regularly ship internationally! Please note that delivery fees and time will vary.
Are your products food safe?
Yes, the materials we use comply with the legal requirements of regulations applicable to food contact materials. It is the responsibility of the user to test the suitability of our products for the intended packaging form and process, together with the intended foods. We recommend a practical test. Consequently we accept no liability for losses arising from the inadequate suitability of our products for your packaging design or its inadequate suitability for a particular food.
Do you sell your products wholesale? I have a shop and I am interested in stocking your products.
Yes we do. We already sell to a number of retailers and would be happy to discuss your requirements with you further. Please contact me on infolilybakesuk@gmail.com